Jack Dorsey , CEO of the shit stilt we ca n’t stop urge our corporate faces into day after intolerable day , appear totake some responsibilityfor Twitter ’s singular power to bring out the worst in human behavior in a thirteen ( 13 ! ) part train of thought today . countenance ’s get to the bottom of what these statements might mean :
We ’re committing Twitter to help increase the collective health , openness , and politeness of public conversation , and to harbor ourselves publicly accountable towards progress .
After ignoring glaring outcome with the function of our platform for the past 11 years , we ’re institutionalise to dissemble to deal .
Why ? We have intercourse instant , public , orbicular messaging and conversation . It ’s what Twitter is and it ’s why we‘re here . But we did n’t in full predict or infer the real - globe negative consequences . We recognize that now , and are determined to find holistic and fair solutions .
As arbiters of judgement against ourselves for our bad , spoiled doings , you’re able to play we ’ll be super reasonable .
We have witnessed abuse , harassment , troll armies , manipulation through bots and human - coordination , misinformation campaigns , and progressively divisive reverberation chamber . We are n’t majestic of how people have taken advantage of our avail , or our inability to treat it fast enough .
We ’ve seen a lot of stuff , guys . find out it , look right at it , celebrate it closely , inspected it , gotten to the bottom of the whole matter , take it all in …
While working to bushel it , we‘ve been criminate of apathy , censoring , political bias , and optimise for our business and share cost alternatively of the concern of society . This is not who we are , or who we ever require to be .
… and rent me be the first to say those accusations were completely spot - on !
We ’ve focus most of our efforts on removing content against our condition , instead of building a systemic model to avail encourage more healthy debate , conversation , and critical thought . This is the approach we now take .
Rules were made to be broken . Wait no , rules were stand for to be frozen . Wait no that ’s the tagline for Snow Day . Why did we write the rule again ?
lately we were asked a simple question : could we measure out the “ health ” of conversation on Twitter ? This felt immediately tangible as it spoke to understanding a holistic system rather than just the problematic parts .
Someone suggested a rubric by which we depend less like we ’re completely blinking up . Great estimate !
If you want to meliorate something , you have to be able to measure it . The human consistency has a number of indicators of overall health , some very simple , like internal temperature . We know how to measure it , and we know some methods to fetch it back in Libra .
From a medical perspective , Twitter is concluding .
Our friends at @cortico and @socialmachines introduced us to the construct of measure out conversational health . They came up with four indicators : partake attention , partake in reality , diversity of impression , and openness . Read about their workhere :
Why am I bringing these companies up ? Surely their ideas are apposite to Twitter , the party I run and am tweeting about at length .
We do n’t yet have a go at it if those are the right indicators of conversation wellness for Twitter . And we do n’t yet know how better to value them , or the best ways to help people increase individual , community , and ultimately , globular public health .
Lol , nope .
What we know is we must commit to a rigorous and independently vet readiness of metrics to evaluate the wellness of public conversation on Twitter . And we must commit to sharing our results publicly to benefit all who serve the public conversation .
You ’ll know unquestionably when we ’re doing a terrible job ! Which is very , very different from now , where you finger an instinctual uneasiness from using our production .
We just ca n’t and do n’t need to do this alone . So we ’re seeking help by opening up an RFP mental process to spue the widest meshing potential for great ideas and implementation . This will take time , and we ’re committed to leave all the necessary resource . RFP :
We ’re not fit out to make the matter we made something people can safely use .
We ’re going to get a plenty of feedback on this thread and these ideas , and we stand for to work fast to pick up from and share the ongoing conversations.@Vijaya,@mrdonutand I will do a Periscope next week to share more point and resolve questions .
think back our lively - streaming servicing Periscope ? One 2nd cerebration , please do n’t commend Periscope .
Thanks for take the time to read and consider , and also , comehelp us :
We ’ve all been trying , Jack .
Jack DorseyX ( Twitter )
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